ORDERING

PLEASE READ THE FOLLOWING INFORMATION BEFORE PLACING AN ORDER.

Product Options

All images are available as prints, framed prints, canvas and other products, delivered to your door worldwide. Click on an image to display product options. Popular product options for that image will appear in a Quick Shop pane. You can also click on Visit Shop to view all product options for that image.

Product options for a particular image vary depending on:

the aspect ratio (3:2, 5:4, etc.) and file size of the image, and
the product selection offered by the different print labs we use. In order to provide the widest possible selection of product choices, we offer products from several leading print labs around the world.

Your shipping destination and currency selection will determine which products are available for purchase, as certain print labs only ship to certain locations and only accept certain currencies for order fulfillment. Based on your location, the shipping destination and currency will be preselected in the shopping cart, but you can override those settings. While viewing an image, click Visit Shop, then Settings, to view and change the shipping destination and currency.

Large Framed Prints and Canvas Wraps

The print labs we use only ship finished products up to a certain size, due to the risk of damage during shipping. If you would like a framed print or canvas wrap in a size larger than is available on our website, you have two options:

For a large framed print, order the print from our website, and after you receive it, have it custom-framed from a framing shop in your area.
For a large canvas wrap, contact us and we will try to source an alternative print lab for the job. Let us know the image title, size desired and your full ship-to address and we will provide you with a no-obligation quote.

Cropping

All images have been matched to available product options based on the image aspect ratio (dimensions), so cropping is not necessary and is not presented as an option during the ordering process. The image will fit the product you choose. For example, for an image with a 3:2 aspect ratio, you will be able to select an 8x12 print or canvas size, but you will not be able to select an 8x10 print or canvas size. This eliminates the possibility of image/product mismatches based on aspect ratio and also preserves the artistic integrity (composition) of the image based on its proper dimensions.

Side-wrapped Products

If you are ordering a product that wraps around the sides, such as a canvas wrap, gallery wrap, etc., you may need to select how to treat the sides of the product. Please note the following and make the appropriate selection:

Black sides / white sides - select one of these options, to your taste. With these options, the entire original image appears on the face of the product, and the sides of the product are solid black or white, depending on your choice.
Mirrored sides - do not select this option. This option copies the outer 1.5" to 2” edges of the original image and reproduces (mirrors) those portions of the image on the sides of the product. So although all of the original image appears on the face of the product, the copying of the outer portions of the image onto the sides alters the composition and overall presentation of the image in a way that can look unnatural, especially when there are distinct elements of the image that are close to the edges.
Extend image to sides - do not select this option. This option extends the outer 1.5" to 2” edges of the original image onto the sides of the product. As a result, the entire original image does not appear on the face of the product. This can greatly affect the composition and overall presentation of the image.

Unfortunately, we are not able to "turn off” the options that should not be selected. However, before you finalize your order, a message will appear in your shopping cart alerting you to the appropriate selections for side-wrapped products. In addition, all orders for side-wrapped products will be checked after submission for the appropriate selection and if you have selected one of the inapplicable options you will be contacted and asked to select either black or white sides.

Order Fulfillment and Shipping

All orders are fulfilled and shipped by leading print labs around the world. Once you place your order, the order will be sent to the appropriate print lab based on your shipping destination and currency. When the order has been fulfilled by the print lab, it will be shipped to you directly from the lab.

International Orders

Orders that are shipped internationally may be subject to duty and/or import charges. Such charges are separate from shipping fees and, if applicable, will be billed to you separately by the courier.

Multiple/Split Orders

Whenever possible, all items that are ordered at the same time will be combined into one order so that the print lab processes and ships all of the items together. But in some cases, it may be necessary to split the order into two or more separate orders. Normally, this will only occur for orders that contain products from different labs. In order to provide the widest possible selection of product choices, we offer products from multiple print labs. However, each lab ships separately. Orders that contain products from different labs will need to be split into multiple orders, as the products will need to be fulfilled in separate facilities. In those cases, the order will be split based on the lab and sent separately to each lab. Since the orders will be processed at different locations, separate shipping fees may be charged for each portion of the order. If your shopping cart contains items that require splitting the order, a message will be displayed in the cart to make you aware of that before you finalize and pay for your order. A similar message will also be displayed in the Shipping Address page. In addition, the details from each split order will displayed in the Shipping Method page. On that page, you will be asked to select a separate shipping method for each portion of the order. The shipping charges for each portion of the order will be displayed on that page.

Combining Split Orders

Unfortunately, it is not possible to combine split orders or any orders that have been ordered separately. As mentioned above, orders are only split out of necessity. It is not possible to edit the orders after they are placed to avoid the reason or reasons for why the order was split in the first place.

Be sure to review the details of your order in the shopping cart, and, if possible, avoid splitting the order before completing the order.

As mentioned above, messages will be displayed in the cart to make it clear that the order requires splitting.

How to Avoid Splitting an Order

You can avoid splitting an order by only ordering products from the same print lab.

Currency and Payment Methods

Depending on your location, you will be able to pay using one of the following currencies, either by credit card or PayPal:

US Dollars
Canadian Dollars
Australian Dollars
Euros
Pounds Sterling

Ordering on Mobile Devices

Not all products can be ordered through the mobile version of this website. To ensure the best shopping experience, use the desktop version of this website.

Order Cancellation

Orders cannot be cancelled once submitted.

Customer Satisfaction

Our goal is 100% customer satisfaction. If you are not satisfied with the quality of a product you have received or an order has arrived damaged or incomplete, contact us within 10 days of receiving your order and provide the following:

Order number
Item description
Brief explanation of the issue

All of the print labs we use to fulfill orders offer print quality guarantees as well as protection against orders arriving damaged or incomplete, so long as they are contacted within the required time frame. In some cases they may request that the printed product be shipped back to verify the issue and for quality control reasons. If the issue is confirmed to be due to a lab issue, the order may be reprinted or refunded.

We are not responsible for customer errors. Please review your order carefully before submitting it to ensure that all personalized or customized features are to your liking. Such features may include spelling, grammar, positioning of text, orientation/cropping of images (if applicable) and other services such as paper choice and finish options.